Guiding Principles
We at Cleco provide a critical product and service to our customers. The following principles will guide our actions as we fulfill our responsibilities to our customers, our employees, our communities and our stockholders: Our first responsibility is to our customers, and we commit to, - A reliable product and excellent service at fair, competitive prices
- Respectful and courteous treatment at all times
- A flexible attitude, focused on finding solutions to their problems in a timely manner
- Safe, reliable operation of the electric system
We are responsible to our fellow employees, and commit to, - A clean, safe working environment
- Respect for and appreciation of each individual
- Compensation that is fair and recognizes individual contributions
- Leaders who keep their promises and follow through on commitments
- Encouragement and opportunity to make suggestions and voice concerns
- Accountability for performing our jobs to the best of our ability every day
- Opportunities for development and advancement based on talent and merit
- A work environment that is inclusive, values ideas from any source, and promotes working cooperatively to get the job done.
Our responsibilities to the communities in which we live, work and serve include, - Protection of the environment
- Involvement by both the corporation and individual employees in civic improvement, charities and community activities
- Payment of our fair share of taxes
Finally, we have a responsibility to our shareholders, to endeavor to provide, - A superior and consistent return on their investment
- A business strategy that produces short-term results and ensures the long-term viability of the company
- Compliance with all laws, standards and regulations, and preservation of our corporate reputation through ethical business practices
- The wisdom to capitalize on our competitive strengths and the courage to take advantage of new business opportunities that enhance and support our core business
When we are loyal to the principles outlined above, we believe all stakeholders in our business will benefit and prosper.
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