How can I contact Cleco?
Cleco's 24-hour customer service line is staffed with knowledgeable customer service representatives who can handle all of your Cleco business. Call 1-800-622-6537 any time.
Where can I pay my Cleco bill?
You can pay your bill at one of 13 Cleco customer service offices or at an approved payment center location. You can also pay online through CheckFree or mail your payment to the following:
Cleco Power LLC
P.O. Box 69000
Alexandria, LA71306-9000
Why is my bill higher this month?
Two things can make your bill higher: using more electricity and higher fuel costs. Certain weather conditions, like heat in the summer, will cause you to use more energy to keep your home comfortable. Adding new appliances and increasing the number of people living in your home also increases energy use.
How do I know my meter reading is correct?
Cleco customers' meters are read monthly. If your meter cannot be read because of a locked gate, loose animal or other problem, your bill will be estimated and you will be asked to work with our service department to provide access to your meter. Click on the link below for more information on how to read a meter.
How To Read My Meter
How do I know if someone approaching my home is really a Cleco employee?
Cleco service personnel will always wear clothing that clearly identifies them as Cleco employees. In addition to the Cleco logo on their shirts and hats, they can produce a photo identification card, which clearly identifies them as Cleco staff.
Other employees, such as right-of-way coordinators and engineers, who may contact customers will be able to present a photo identification card.
Cleco does not call customers and request financial information, such as credit card numbers. If you receive a call from someone identifying himself/herself as a Cleco representative requesting this type of information, please let us know immediately by calling 1-800-622-6537.
Does Cleco know when my power is out?
Not always. You should call the 24-hour customer service line at 1-800-622-6537 to report your outage. To save time, we recommend you use the automated reporting system. An order will automatically be generated through this method.
What if it appears I am the only one on my street without power?
When your power is out, but your neighbors still have power, a tripped breaker or blown fuse may be the cause. To reset tripped breakers, push the switch to "off" then "on." Also check fuses to see if they've blown. If so, they must be replaced. If your breaker or fuse continues to trip or fail, contact a licensed electrician.
How does Cleco restore power?
Please download this document for details.
How Power Is Restored
Why do I need a permit to have my service turned on?
Cleco is required by law to require permit verification when appropriate. Whether or not you will need a permit depends on the area in which you live and the particular permit requirements of that city or parish.
