CheckFree
PASSWORDS & SECURITY  - ONLINE PAYMENT
Cleco partners with CheckFree (an outside vendor) to provide online billing and payment at no charge. This service requires personal information to protect against fraud. - TECHNICAL QUESTIONS
For technical questions about this service, call CheckFree at (800) 564-9184
(7 a.m. to 8 p.m. weekdays; 7 a.m. to 4 p.m. weekends and holidays) - ONLINE BILL VIEWING
Once enrolled, you will not receive a bill in the mail. Each month, you will receive an e-mail notice from CheckFree when a printable image of your bill is available for viewing. This image of your bill will not change after a payment is made. Payments are reflected on the next month's bill. - ACCOUNT DETAILS
What you see on CheckFree is from your most recent bill, and may not be your current Cleco account status. If you make a payment, you will not see a change on your CheckFree online bill. Updates occur at the next billing cycle. - PAYMENT STATUS
Bills paid through CheckFree will result in an altered payment status. Choose the "payment activity" item from the CheckFree menu to view the status of your current payment and payment history. If you pay your bill through another payment option, such as U.S. Mail, your CheckFree payment status may not be in line with your account payment status. - CURRENT ACCOUNT INFORMATION
For up-to-date account information, call Cleco 24-hours at (800) 622-6537 or send an email. - PROCESSING TIME
CheckFree payments take at least two business days to process or post to your account. When you choose a payment date, the system will not allow a selection of less than two days. For more details, see the Standard Terms and Conditions on CheckFree's site. - HELP
CheckFree users have access to a "help" section with a frequently asked question section. - Click here to enroll, or if you are already enrolled
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