E-Bill
Cleco has partnered with CheckFree (an outside vendor) to provide this online billing and payment service to you. There is no charge to use this option, but you will be required to provide some personal information to protect against fraud. Online payments made through CheckFree require a minimum of two working days for processing. Please schedule payments to allow for this processing time.
Please note that you will only be able to view an image of your current bill through CheckFree. Because this is an image of your bill, the bill amount will not change after you make your payment. Your payment will be reflected when your next month's bill is sent. For up-to-date account information, please call 800 our 24-hour Customer Service Center at 1-800-622-6537 or use our Contact Us form to e-mail us.
For technical questions regarding the e-bill service or payment transactions, call CheckFree Customer Care at 1-800-564-9184. CheckFree Customer Care is available from 8 a.m. to 9 p.m. ET, Monday through Friday, and 8 a.m. to 5 p.m. ET, Saturday and Sunday, including holidays.
Click here if you would like to enroll, or if you are already enrolled. 
Please read the following before enrolling in CheckFree to pay your Cleco bill:
- Once enrolled, you will no longer receive a paper bill in the mail. Each month, you will receive an e-mail notice from CheckFree when your bill is available for viewing. You may print a copy of your bill from your computer.
- The account information shown on the CheckFree site is simply a representation of your current month's bill. It does not necessarily reflect your current Cleco account status. CheckFree can only show your current month's bill.
- This is what you will see until your next bill is posted. You will not see a change in your CheckFree online account after you have paid your bill. To view your CheckFree payment status, choose the ?payment activity" item from the CheckFree menu. You can view the status of your current payment, as well as your payment history.
- For current Cleco account information, call 1-800-622-6537, press 2 for residential and then 3 for account information.
- Standard processing time for CheckFree payments is two business days. That means your payment will not post to your Cleco account until two days after your transaction.
- Bill payment will begin processing two business days prior to your scheduled payment date. Therefore, the application will not permit you to select a scheduled payment date less than two business days from the current date. For more detail, please see the Standard Terms and Conditions on the CheckFree site.
- If you choose to sign up for this service, you will find a button at the top right of your screen which says, ?help me with this page." If you click on this help button, you will see an extensive FAQ document that should answer any questions.
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