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After a Storm

If you lose power following a major storm, Cleco will be working around the clock to restore your power.

  • Stay away from downed lines. Even if you think they may be phone or cable television lines, stay away from all downed lines. Don't step in nearby puddles or attempt to move any object that comes in contact with a wire. Report downed lines immediately.

  • Call 1-800-622-6537 to report a power outage or safety hazard.

  • If your power will be out for a longer period than your freezer will maintain cold, dry ice may be placed in your freezer. If you are using dry ice, don't touch it or breathe the fumes. Put heavy cardboard directly on the packages of frozen food and then put the dry ice on top of the cardboard. Twenty-five pounds should hold the temperature of a half-full 10 cubic foot freezer below freezing for two to three days. Food in a fully loaded freezer will stay frozen for three to four days if the dry ice is put in soon after the freezer goes off.

  • If you evacuate your home, use caution upon return.  Do not attempt to turn on your breaker or lights if your home has sustained damage or flooding.  Call an electrician to inspect your home's electrical wiring.

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Power Outage?
Call our 24-hour Customer Service Center at 1-800-622-6537