What is the Kubra one-time payment service?
Kubra takes Cleco payments over the Internet. For each payment, Kubra charges a $2.95 convenience fee. The service is available 24 hours a day.
How can I access the Kubra one-time payment service?
Call (888) 909-4639, or use the service online by clicking HERE.
What payment methods can I use again?
Make a single electronic payment with Cleco's one-time payment service, using a debit or ATM card with the Pulse or STAR logo, electronic check, or charge it to your Mastercard, VISA or Discover Card.
Do I need to sign up to use the service?
There are no sign up or approval requirements to use the service.
How does Cleco know I made the payment?
Cleco receives confirmation of payments every 10 minutes from 6 a.m. - 8 p.m.
Do I get a confirmation number when I make my payment?
Yes. Please save the number for your records.
What information do I need to use the system?
You need your 13-digit Cleco account number (found on the upper right-hand corner of your bill) and your mailing address ZIP code. If paying by credit/debit card, you will also need your credit/debit card billing ZIP code if different from your mailing address.
If I need help with the transaction, what do I do?
Phone transactions offer customer service during regular business hours, Monday through Friday, 7 a.m.-7 p.m, excluding holidays. The toll-free customer service line number is (888) 909-4639.
If I have been disconnected for non-payment, what should I do?
You should not use the Kubra payment option if you have been disconnected for non-payment unless you have prearranged to do so with a Cleco customer service representative.
How long does it take before my payment is deducted from my banking account?
Your payment will be deducted from your banking account in about 24 to 72 hours.
If I incorrectly make a payment on my Cleco bill through Kubra, how do I get the payment corrected?
If the error was discovered before 5 p.m. on the same day as the payment, you should call the Kubra customer service line. If the error was discovered after the 5 p.m. cut-off, you should speak to a Cleco customer service representative.