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Billing FAQ

Frequently asked questions related to billing

 

Frequently asked questions related to one-time payments through Kubra

 

Frequently asked questions related to billing

Where can I pay my Cleco bill?

You can pay your bill at one of Cleco's customer service offices or at an approved payment center location. Also, you can pay online by creating a MyAccount or mail your payment to the following: Cleco Power LLC P.O. Box 660228 Dallas, TX 75266-0228. You can also pay your bill with a credit, debit or ATM  card through Kubra for a conveience fee of $2.50 per transaction.

Why is my bill higher this month?

Two things can make your bill higher - using more electricity and higher fuel costs. Certain weather conditions, like heat in the summer, will cause you to use more energy to keep your home comfortable. Adding new appliances and increasing the number of people living in your home also increases energy use.

How can I save money on my electric bill?

You can find information on how to save money by saving energy under the Safety and Conservation section of this website.

What is Cleco's Budget Pay Levelized Bill Payment Program?

Budget Pay is a payment plan based on a 12-month average of your Cleco bills. Your bill is based on the monthly average of your bills for the previous 12 months, so it stays about the same from month to month.

How do I enroll in the levelized billing program?

To sign up for this service, you must have a zero account balance and be a customer in good standing. Call our customer service line at 1-800-622-6537 or visit one of our customer service offices to enroll.

How is my bill calculated, and what do the specific charges represent?

Find information on understanding your bill at How to Read my Bill.

Can I set up automatic payments?

The best way to do this is through Cleco's Bank Draft program. Customers signed up for Bank Draft have their bill amount drafted from their bank accounts automatically on the bill due date each month.

If I receive my Cleco bills electronically, how can I view bill inserts?

A link to any bill inserts will be posted on your MyAccount page.

What options do I have to pay my bill online?

There are several ways to pay your bill online.  Click here to compare all of the payment options.

Will holidays affect the posting of my payments through Kubra and Checkfree?

Yes, payments are only processed on Cleco business days.

 

Frequently asked questions related to one time payments through Kubra

What is Kubra?

Kubra is a company with which Cleco has contracted to allow customers to pay their Cleco bills by credit, debit or ATM cards, and by electronic check.

What is the Kubra one-time payment service?

Kubra takes Cleco payments over the Internet. For each payment, Kubra charges a $2.50 convenience fee. The service is available 24 hours a day.

How can I access the Kubra one-time payment service?

Call (888) 909-4639, or use the service online by clicking HERE.

What payment methods can I use again?

Make a single electronic payment with Cleco's one-time payment service, using a debit or ATM card with the Pulse or STAR logo, electronic check, or charge it to your Mastercard, VISA or Discover Card.

Do I need to sign up to use the service?

There are no sign-up or approval requirements to use the service.

How does Cleco know I made the payment

Cleco receives confirmation of payments every 10 minutes from 6 a.m. - 8 p.m. (CST)

Do I get a confirmation number when I make my payment?

Yes. Please save the number for your records.

What information do I need to use the system?

You need your 13-digit Cleco account number (found on the upper right-hand corner of your bill) and your mailing address zip code. If paying by credit/debit card, you will also need your credit/debit card billing zip code if different from your mailing address.

If I need help with the transaction, what do I do?

Phone transactions offer customer service during regular business hours, Monday through Friday, excluding holidays. The toll-free customer service line number is (888) 909-4639.

If I have been disconnected for non-payment, what should I do?

You should not use the Kubra payment option if you have been disconnected for non-payment unless you have prearranged to do so with a Cleco customer service representative.

How long does it take before my payment is deducted from my banking account?

Your payment will be deducted from your banking account in 24 to 72 hours.

If I incorrectly make a payment on my Cleco bill through Kubra, how do I get the payment corrected?

If the error was discovered before 5 p.m. (ET) on the same day as the payment, you should call the Kubra customer service line. If the error was discovered after the 5 p.m. (ET) cut-off, you should speak to a Cleco customer service representative.