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Customer Fees & Charges

  • Connection charge- This fee partially covers the cost of making service available.
    During regular working hours $25
    After hours $60
  • Reconnection charge- If your power is disconnected for nonpayment, you will be required to pay your bill plus a reconnect charge before your power can be turned back on.
    During regular working hours $30
    After hours $65
  • Late payment charge- If your bill is not paid by the due date, an additional amount will be due. The total amount is shown on your bill as "Amount Due After."
    5 percent for the first $1,000 and 2 percent on any amount over $1,000
  • NSF check charge- A fee is charged for handling and collecting returned checks.
    $25 or 5% of the face value of the original check, whichever is greater
  • Verification of meter reading - Customers may request one meter read verification at no cost per calendar year. Additional meter read verifications are completed for a fee.
    Meter read verification $12
  • Meter test charge- Customers may request one meter read test at no cost per calendar year. Additional meter read tests are completed for a fee.
    Meter test $20
  • Meter re-seal charge- A service charge is assessed to re-seal a meter seal cut by the customer.
    Meter re-seal $20
  • Meter tampering charges- Fees are assessed for electricity diversion or meter tampering. This is to offset the cost associated with investigating and rebilling the tampered account.
    First tampering offense $100
    Second tampering offense $200
    Third tampering offense $500
  • Customer problem charge- This fee is assessed if Cleco dispatches a truck and technician to investigate an electrical problem that turns out to be on the customer's side of the meter.
    During regular working hours $25
    After hours $50