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General Service FAQ

Frequently asked questions related to your electric service


How do I know if someone approaching my home is a Cleco employee?

Cleco service personnel will always wear clothing that clearly identifies them as Cleco employees. In addition to the Cleco logo on their shirts and hats, they can produce a photo identification card which clearly identifies them as a Cleco employee or contractor. Other employees, such as right-of-way coordinators and engineers, who may contact customers will be able to present a photo identification card. Cleco does not call customers and request financial information, such as credit card numbers. If you receive a call from someone identifying himself/herself as a Cleco representative requesting this type of information, please let us know immediately by calling 1-800-622-6537.

How can I contact Cleco?

Cleco's customer service line is staffed with knowledgeable customer service representatives who can handle all of your Cleco business. Call Cleco's Call Center at 1-800-622-6537, Monday through Friday, 7 a.m. to 7 p.m. To handle your business in person, visit a Cleco customer service office. To email your question or comment, use the Contact Us form on this website.

What do I need to do to have power connected to my new home?

To determine steps necessary for connecting power to a new home/location, please visit one of these pages: Requirements for a location with existing service or Requirements for service to a new construction.

How do I request a work order?

Call 1-800-622-6537.

Why do I need a permit to have my service turned on?

Cleco is required by law to require permit verification when appropriate. Whether or not you will need a permit depends on the area in which you live and the particular permit requirements of that city or parish.