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Mobile App FAQ

Cleco now has a Mobile App that is available for download.  The app is designed to give you fast, secure account access so you can easily manage your account. Read below to learn more about the Mobile App.  

 

 What is the difference between the Mobile App and the Mobile Web Browser?

 Is my phone supported?

 Is the Mobile App secure?

 What features does the Mobile App have?

How do I get the Mobile App for my phone?

Does it cost anything to use the Mobile App?

How do I access account information from the Mobile App?

How can I sign up for a MyAccount?

I have five accounts. Can I see them all in the Mobile App?

Can I make a payment on multiple accounts?

How current is the account information I see in the Mobile App?

 

What is the difference between the Mobile App and the Mobile Web Browser?

The Mobile App is a native App that can be downloaded and installed on your compatible mobile device, while the Mobile Web Browser is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. The native Mobile App and the Mobile Web Browser give you secure access to, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device.

 

Is my phone supported?

The Mobile App is supported on the following platforms:

·          iOS 5.1.1 and above (iPhone, iPod touch, and/or iPad)

·         Android 2.3 and above

The following browsers support the Mobile Web Browser:

·         Google Chrome on Android OS  2.3 and above

·         Safari on iOS 5.1.1 and above

 

Is the Mobile App secure?

Yes. All critical information is encrypted in every transaction that is processed through the app and the Mobile Web Browser, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

 

What features does the Mobile App have?

The Mobile App gives you the ability to view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone.

 

How do I get the Mobile App for my phone?

Simply search Cleco in the Apple App or Google Play stores. If you cannot find our app, that likely means your phone is not supported - see the list of supported operating systems.

 

Does it cost anything to use the Mobile App?

No. The Mobile App is free to download and install.

 

How do I access account information from the Mobile App?

Simply use your MyAccount username and password to log in.

 

How can I sign up for a MyAccount?

You can create a MyAccount from the Cleco website. To set up a MyAccount, you will need to have a valid Cleco account number, the last four digits of a social security number or tax identification number and a zip code for the account. To learn more about MyAccount click here.

 

I have five accounts. Can I see them all in the Mobile App?

Yes. Once you have logged in, you will be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display.

If you only have one account, the details for that account will show up as soon as you log in.

 

Can I make a payment on multiple accounts?

Yes. You can make a payment on each account by selecting the payment option when that specific account's details are displayed.

 

How current is the information I see in the Mobile App?

The information you see in the Mobile App is your current billing information, so it is always accurate. However, if you keep your Mobile App or Mobile Web Browser open for an extended period, you should refresh the page by selecting a new option in order to ensure the information is still current.