« Back

MyAccount FAQ

Frequently asked questions related to using MyAccount

 

Frequently asked questions related to notifications

 

Frequently asked questions related to bill payment

 

Frequently asked questions related to using MyAccount

Is MyAccount secure?

Yes. Cleco requires you to set up a user name and password when you enroll. This information is used to help you securely log in to your MyAccount. Remember to always safeguard your username and password.

Who is eligible to set up a MyAccount?

Most Cleco customers with a valid Cleco account can enroll. New customers may enroll after receiving an account number. The zip code for your service location or mailing address also is required.

What information is needed to set up a MyAccount?

To set up a MyAccount, a customer will need to have a valid Cleco account number, the last four digits of a social security number or tax identification number, and a zip code for the account.

Can I access more than one account with my user identification?

Yes, as long as you have the account number, social security number or tax identification number, and zip code for the account.

How do I add a second account?

Once you have logged into MyAccount, click on Account Detail and click on Manage Accounts located on the same line as the account number. At the bottom of the Manage Account page, there is a section to add an account.

Where do I find my account number?

You will find your customer account number in the top right corner of your statement.

What if I forget my password?

If you have forgotten your password, click the "Forgot Password" link in the "Sign In" box on the home page. Follow the directions on the screen. You will be asked to enter your username. The next screen will ask you to answer the security question that you created when you registered. Once you have successfully answered the question, a password reset link will automatically be sent to you via email. You will have 24 hours to reset your password using the reset link.

What if I forget my username?

If you have forgotten your username, click the "Forgot Username" link in the "Sign In" box on the home page. Follow the directions on the screen. You will be asked to enter your email address. If the email address matches what you entered when you created your MyAccount, your username(s) will automatically be sent to you via email.

What browsers work with MyAccount?

MyAccount is supported by the most commonly used versions of Internet Explorer, Firefox, Chrome and Safari.

What if I use a spam blocker?

If you use a spam blocking email service, include the Cleco email address "do-not-reply@cleco.com" as an acceptable sender. This will enable you to continue to receive notifications and messages.

What do I put in the "description" field when I set up an account?

This field is used to help customers with multiple accounts identify those accounts with simple words, rather than using their Cleco account numbers. For example, if a customer wanted to monitor a parent's account, a description of "Mom and Dad" could be used.

Can I change my profile information like email address or other personal information after I enroll?

Yes. You may edit your profile information at any time by logging into your MyAccount and clicking on Account Details and selecting the account number you wish to modify. Options to modify the account are listed on the right side of the screen.

Can I set up an account with MyAccount if I currently have a password-protected Cleco account?

Customers should call 1-800-622-6537 to establish an account.

Who should I contact if I am having trouble with My Account?

Please use our Contact Us form to send us an email with your questions, comments and/or technical issues.

 

Frequently asked questions related to notifications

What notifications are available to me?

When you sign up for MyAccount notifications, you will be able to sign up for the following notifications:

  • Power outage at your location
  • Power outage update
  • Power has been restored to your location
  • Your Cleco bill is available to view
  • Your Cleco bill is due in five days
  • Your Cleco bill is past due

When registering for a MyAccount, your email address will automatically be signed up to receive notifications related to power outages and past due payments.

Can I choose to just receive certain notifications, and not all of them?

Yes. Simply check the box shown by the notification you wish to receive.

What do I do if I want to receive text alerts?

You have two options: 1) Once you have a MyAccount created, click "Notifications" located on the left side of the screen. Then select "Add Contact" to include your telephone number of the phone you wish to receive text messages. 2) Text "reg" to 25326 (Cleco) and follow the instructions. You will be prompted to add the account number and zip code of the account you wish to follow.

What time of day will I receive these messages?

Billing-related messages are sent between 9 a.m. and 7 p.m. Outage-related messages are sent as outages occur.

Can I set up a do not disturb time?

Yes. Click the "Edit" button located at the bottom of the notifications (email address and phone number) for which you would like to establish a do not disturb time.

 

Frequently asked questions related to bill payment

I am already signed up with Checkfree. How does that affect MyAccount bill delivery?

You can continue to view and pay your bills through Checkfree. However, if you would like to receive your bill electronically from Cleco through MyAccount, your MyCheckFree account will be deactivated.

How long does it take for my payment to post using MyAccount?

Payments made prior to 7 p.m. CST Monday through Friday will be processed the next business day. Kubra offers automatic payment though a credit card; however, the $2.50 convenience charge is added to each payment.

If I am already using Cleco's Bank Draft option, do I have to sign up again if I create a MyAccount?

No. Your bank account will continue to be drafted each month as usual.

Will I be able to view past bills through MyAccount?

Yes. Please visit the billing history page in MyAccount.

Can I sign up for MyAccount just to view my bills and keep up with my account but still pay my bill through the mail or in person?

Yes.

Will I still receive a paper bill if I sign up for MyAccount?

Yes, unless you are currently receiving your Cleco bill through another third-party provider such as CheckFree.