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Power Outage FAQ

Frequently asked questions related to power outages

 

Frequently asked questions related to power outages

What if it appears I am the only one on my street without power?

When your power is out and your neighbors still have power, a tripped breaker or blown fuse may be the cause. To reset tripped breakers, push the switch to "off" then "on." Also check fuses to see if they've blown. If so, they must be replaced. If your breaker or fuse continues to trip or fail, contact a licensed electrician. If your breaker seems to be in order, notify Cleco of your outage by calling 1-800-622-6537.

How do I report an outage?

The easiest way to report an outage is to use the self-service features through MyAccount on Cleco's website. MyAccount allows you to report an outage using your computer, or you can use your mobile device by texting "OUT" to 25326. By signing up for MyAccount, you can also sign up to receive text notifications for outages.  

Customers also can call the customer service toll-free number at 1-800-622-6537 from 7 a.m. to 7 p.m., Monday through Friday, except during Cleco-observed holidays. Customers can report an outage anytime by calling 1-800-622-6537 and using the automated outage reporting system.

Does Cleco know when my power is out?

Not always. To ensure Cleco us certain of all outages, please notify us by using one of the convenient options listed above.

How does Cleco restore power?

Cleco has a structured approach to restore power. First, we repair transmission lines. We then repair distribution lines that serve critical community services, nursing homes and hospitals. We continue restoring power to lines that serve the most customers. To learn more about how Cleco restores power click here.

How can I find out when my power will come back on after an outage?

You can sign up for MyAccount and receive text messages on your phone. You also can view our outage map to determine the status of your outage.