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Text Notification Help

To sign up for text message notifications:

          Text "REG" from your cell phone to 25326 (Cleco)
          OR
          Create a MyAccount at www.cleco.com to set up and manage notification preferences

Once you are registered, you will be able to perform the following via text message:

          Request your bill balance and due date
          Report power outages
          Receive outage alerts and status updates
          Receive notification that your bill is available online
          Receive billing notifications (e.g., your payment is due, your payment is past due)

The following text commands are available:

          NICK – give your account an easy name to remember
          OUT – report an outage from your registered cell phone
          STAT – check the status of a power outage
          BAL – check the balance and bill due date for an account
          PAUSE – temporarily pause your notifications
          RESUME – resume text notifications after they have been paused
          HELP – receive the available commands and a website address for more information

To stop messages, text "STOP" to 25326 at any time.

 

NOTE:  This service is provided free of charge from Cleco; however, text messaging and data rates may apply.

 

Do Not Disturb Time Range:

Billing related notifications will only be sent from Cleco between 9 a.m. and 5 p.m., however outage alerts are sent as outages occur.  If you would like to set up a do not disturb time range, this feature is available by logging into your MyAccount at www.cleco.com and clicking on "Notifications".  You may set a different do not disturb time range for each phone number or email address.

 

Text Command Details and Shortcut Examples:

Keyword you send to Cleco

Purpose

Information you can provide

Example

reg

Register your cell phone for a Cleco utility account.

Account number: the account number of your Cleco utility account

ZIP: the zip code of the service location

Nickname: the easy name you choose to identify your account

Message you send to Cleco:
reg accountnumber zipcode nickname

Example: reg 2345678 71360 home

Incorrect: reg (2345678) (71360) home
Incorrect: reg <2345678> <71360> <home> 

nick

Give your account an easy to remember nickname.

Account number: the account number of your Cleco utility account

Nickname: the easy name you choose to identify your account

Message you send to Cleco:
nick accountnumber nickname

Example: nick 23456789 123Main
Example: nick 98765432 TomsHome

Incorrect: nick thomashom
Incorrect: nick thomas home
Incorrect:  nick tom'shome

nick

Change an existing easy to remember nickname for your account.

Nickname: your account's current nickname

New nickname: the new nickname for your account

Message you send to Cleco:
nick nickname newnickname

Example: nick TomsHouse MyHouse

Incorrect: nick MyHouse

out

Report an outage from your registered cell phone.

None (Cleco already knows the account is registered to your cell phone)

Message you send to Cleco:
out
 

stat

Learn if power is on or off at a service location registered to your cell phone.

Account number: the account number of your Cleco utility account

Nickname: the easy name you choose to identify your account

Message you send to Cleco:
stat
stat accountnumber
stat nickname                                             

Example: stat 23456789
Example: stat TomsHome

pause

Temporarily turn off outage text messages to your cell phone for a given account.

Account number: the account number of your Cleco utility account

Nickname: the easy name you choose to identify your account

Message you send to Cleco:
pause
pause accountnumber
pause nickname         

Example: pause 23456789
Example: pause TomsHome

resume

Resume text messages to your cell phone after using the pause command for a given account.

Account number: the account number of your Cleco utility account

Nickname: the easy name you choose to identify your account

Message you send to Cleco:
resume
resume accountnumber
resume nickname         

Example: resume 23456789
Example: resume TomsHome               

cancel, unreg, stop

Deregister your cell phone from the utility account and stop text messages.

Account number: the account number of your Cleco utility account

Nickname: the easy name you choose to identify your account

Message you send to Cleco:
cancel
cancel accountnumber
cancel nickname         

Example: cancel 23456789
Example: cancel TomsHome               

bal

See the balance, due date, and if applicable, past due amount.

Account number: the account number of your Cleco utility account

Nickname: the easy name you choose to identify your account

Message you send to Cleco:
bal
bal accountnumber
bal nickname         

Example: bal 23456789
Example: bal TomsHome               

help

Receive a list of eligible text commands for this service.

None

Message you send to Cleco:
help