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Workforce Safety 

Workforce Safety

Developing Our Community 

Scholarships & Development

  • Power of a Promise

    The Power of a Promise Scholarship is part of Cleco’s $1.0 million commitment to Central Louisiana Technical Community College (CLTCC), which was announced in 2019, to help fund training, curriculum development and scholarships.

    It’s designed to help economically disadvantaged, female and minority students who plan to attend CLTCC in Alexandria.

    *OR WHAT IS ON SITE NOW BELOW*

    Cleco’s diversity and inclusion team designed the Power of a Promise Scholarship for economically disadvantaged, female and minority students who are juniors or seniors in high school and who plan to attend Central Louisiana Technical Community College Alexandria Campus and pursue a diploma in industrial manufacturing technology.
  • Cleco Workforce Scholarship

    Cleco awarded six $1,000 scholarships to students at South Louisiana Community College (SLCC) as part of Cleco’s “Workforce Scholarships”. The scholarships are to assist in the education of Louisiana residents as they begin to enter the workforce.
  • Mathecounts

    Cleco partnered with the Louisiana Engineering Society (LES) to bring the state MATHCOUNTS competition to the Pineville Country Inn & Suites.

    MATHCOUNTS, a math enrichment competition for students in grades six through eight, is open to all types of schools – public, private, charter, virtual and home schools.  The top four students from each state competition receive an all-expenses paid trip to the national competition. 

Charitable Contributions

  • Spark

    Spark is Cleco’s employee giving, company matching and volunteering platform.  Spark allows employees to donate to causes they are passionate about.  In 2021, Cleco will match an employee’s contributions dollar-for-dollar up to $1000.
  • Power of Sharing

    Cleco increased its annual contribution to the Power of Sharing Fund by $5,000 f0r a total of $17,000 in 2020 to help economically disadvantaged seniors pay their energy bills. The funds are distributed by the local Councils on Aging on a quarterly basis. 
  • #GivingTuesday

    Cleco employees participated in #GivingTuesday, which is a global day of generosity that took place on December 1, 2020.  Employees showed their generosity in a multitude of ways, including making monetary contributions through the company’s online platform, Spark.
  • Cleco's Annual Fan Drive

    Cleco conducted its 20th Annual Fan Drive. All fans and proceeds were donated to The Council on Aging and other agencies across Cleco’s territory to help the  elderly stay cool during the Summer months.
  • Lights for Lions

    Cleco, in partnership with the Alexandria Zoo, asked central Louisiana residents to recycle broken, old or non-energy efficient string lights to support lion conservation efforts, help protect the environment by recycling and conserve energy by encouraging residents to purchase LED lights, which use less electricity, require less maintenance and last two times longer. Friends of the Alexandria Zoo (FOTAZ) sold the lights to a local recycling company. Cleco agreed to match the proceeds up to $1,000.

2020 Press Releases

Mar 13, 2020

Cleco to temporarily suspend disconnects and late fees due to COVID-19

March_13_2020

PINEVILLE, La. – To help customers deal with the rippling effects of COVID-19, the new coronavirus, Cleco is temporarily suspending service disconnects and late fees on customer accounts effective today until further notice.  

“The well-being of our customers, contractors, employees and the general public is our primary concern as the coronavirus has now reached Louisiana and was recently declared a global pandemic by the World Health Organization,” said Ron Smith, director of customer experience.  “We don’t want our customers to have to worry about losing electricity and incurring late fees given the importance of electric power in preventing the spread of the virus.”

Cleco offers multiple payment options that don’t require customers to physically go inside a Cleco customer service office or visit an authorized pay agent, including paying bills online, by phone, by mail or dropping payments in the night deposit box located at each customer service office. 

Cleco’s self-service options for payments include:

  • MyAccount
    Cleco’s online account management system is available for customers at www.cleco.com.  To register, customers need their zip code and the last four digits of their Social Security number.  Through MyAccount, customers can pay their bill online, view billing and payment history, make service requests and update their account information. 

  • KUBRA
    Cleco’s one-time electronic payment service is available for customers to pay their bill online using a credit card, debit card or electronic check or by telephone at 1-888-909-4639.  There is a $2.50 processing fee, and the customer’s Cleco account number and zip code are required to process the payment. 

  • Mail
    Cleco’s payment center is available for payments by mail.  Customers should mail their payment to Cleco Power LLC, P.O. Box 660228, Dallas, TX 75266-0228. 

  • Night Deposit/Drop Box
    Cleco’s customer service offices have a night deposit/drop box customers can use to make a payment during and after hours without physically going into the office. 

“We are closely monitoring this virus and following the guidance of our local, state and federal agencies,” said John Melancon, director of corporate safety. “We have a Cleco Pandemic Action Team in place with response plans to ensure we’re able to continue delivering safe, reliable power to our customers.”

Community Outreach

Cleco’s customers were impacted by multiple hurricanes in 2020.  This was an unprecedented storm season for the utility.  During all the restoration efforts, Cleco used radio, television, and social media to keep customers up to date on restoration efforts.  For example, following Hurricanes Laura and Delta alone, Cleco made 271 Facebook posts, sent 1,828 private messages to customers, made 91 press releases and participated in 46 TV interviews ” said Jennifer Cahill, Director – Corporate Communications

 

  • Cleco notified customers that it had over 1,800 workers ready to respond to outages caused by Hurricane Laura.  The workforce consisted of Cleco personnel, as well as contractors from 11 states.
  • Cleco kept customers up to date on a regular basis regarding how many customers were restored each day.  The company shared the types of damage being identified and the expected timelines for restoring power to customers

Cleco Marketplace Shopping BagPower Wise Program 

Power Wise™ is an energy efficiency program. Whether a residential or commercial customer, Power Wise has solutions that can help customers save energy and learn more about energy efficiency. Through Power Wise, customers can receive direct rebates for appliance and equipment upgrades and purchases, sign up for a free home energy audit to identify problem areas and make energy-saving improvements to make homes and businesses more energy efficient. Power Wise also provides resources to help teachers teach energy and water efficiency in the classroom.

Distributed Generation 

Customers can reduce their electric utility bills through Cleco Power's Distributed Generation Program. It is available to residential customers utilizing renewable energy resources up to 25 kilowatts and small commercial customers utilizing renewable energy resources up to 300 kilowatts who do not have any other form of generation connected to the grid.

Distributed Generation

Upholding Energy Affordability & Reliability 

Energy Affordability

Sustaining Our Workforce in 2020

Sustaining Workforce