Cleco shares information with customers on how to apply for assistance to pay bills
PINEVILLE, La. – June 3, 2020 – Cleco customers who meet the eligibility requirements for the Low-Income Home Energy Assistance Program (LIHEAP) can apply for assistance now by contacting their local community action agency. A list of Louisiana’s agencies is available on the Louisiana Housing Corp. (LHC) website at https://www.lhc.la.gov/ (click on COVID-19 Energy Assistance).
“On Monday, the LHC announced that $13.9 million is available to help families, seniors and people with disabilities pay their energy bills during the COVID-19 pandemic,” said Andre Guillory, director of metering, billing and revenue collection. “We’ve been coordinating with LHC for several weeks to ensure our customers who need help are aware of LIHEAP and know when and how to apply for assistance.”
The $13.9 million is supplemental funding from the Coronavirus Aid, Relief, and Economic Security (CARES) Act.
LIHEAP, a federally funded program, helps low-income households with their home energy bills by providing payment and/or energy crisis assistance. Each state receives funds from the U.S. Department of Health and Human Services, so programs vary by state. LHC administers the funds in Louisiana through designated community action agencies across the state.
According to LHC, eligible applicants will be granted a $600 benefit in addition to any other LIHEAP funds for which they qualify.
To qualify for LIHEAP funds, customers must provide the following:
- Copy of your heating and cooling bills for one month (not older than six months)
- Last four consecutive copies of check stubs for employed household members
- Proof of unearned income (Social Security, unemployment insurance, pension funds, disability, etc.)
- Proof of present address (rent receipt, lease or deed, etc.)
- Driver’s license or picture ID of the head of household and Social Security card
- Proof of total members living in your household and their Social Security cards
Additional eligibility requirements may apply and assistance is not guaranteed. Assistance is available until funds are depleted.
Cleco Corporate Holdings LLC is a regional energy holding company that conducts its business operations through its subsidiaries, Cleco Power LLC and Cleco Cajun LLC. Cleco Power is a regulated electric public utility company that owns 10 generating assets with a total nameplate capacity of 3,360 MWs and serves approximately 288,000 customers in Louisiana through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco Cajun is an unregulated utility company that owns eight generating assets with a total nameplate capacity of 3,555 MWs, with contracts serving nine Louisiana cooperatives, three wholesale municipal customers and one electric utility. For more information about Cleco, visit us at www.cleco.com.
Cleco’s customers were impacted by multiple hurricanes in 2020. This was an unprecedented storm season for the utility. During all the restoration efforts, Cleco used radio, television, and social media to keep customers up to date on restoration efforts. For example, following Hurricanes Laura and Delta alone, Cleco made 271 Facebook posts, sent 1,828 private messages to customers, made 91 press releases and participated in 46 TV interviews ” said Jennifer Cahill, Director – Corporate Communications
- Cleco notified customers that it had over 1,800 workers ready to respond to outages caused by Hurricane Laura. The workforce consisted of Cleco personnel, as well as contractors from 11 states.
- Cleco kept customers up to date on a regular basis regarding how many customers were restored each day. The company shared the types of damage being identified and the expected timelines for restoring power to customers
Power Wise Program
Power Wise™ is an energy efficiency program. Whether a residential or commercial customer, Power Wise has solutions that can help customers save energy and learn more about energy efficiency. Through Power Wise, customers can receive direct rebates for appliance and equipment upgrades and purchases, sign up for a free home energy audit to identify problem areas and make energy-saving improvements to make homes and businesses more energy efficient. Power Wise also provides resources to help teachers teach energy and water efficiency in the classroom.
Customers can reduce their electric utility bills through Cleco Power's Distributed Generation Program. It is available to residential customers utilizing renewable energy resources up to 25 kilowatts and small commercial customers utilizing renewable energy resources up to 300 kilowatts who do not have any other form of generation connected to the grid.