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Cleco customer service options experiencing increased activity

PINEVILLE, La. – May 23, 2019 – Cleco has upgraded its computer system to better serve the future needs of its customers. As such, Cleco’s customer service phone lines, website and online bill payment service are experiencing higher than usual usage.

“We appreciate our customers’ patience as hold times on the phone lines may be longer than normal, and some customers may be unable to log into the MyAccount online service,” said Shirley Turner, Cleco vice president of customer experience.  “While we are working to restore full customer access to these systems as quickly as possible, Cleco will waive late fees incurred on customer accounts between April 29, 2019, and June 17, 2019, and there will be no service disconnects prior to June 17, 2019.”

Cleco bill payment options:

    • Cleco's one-time electronic payment service, known as KUBRA, is available for customers to pay their Cleco utility bill online by credit card, debit card or electronic check or pay by telephone at 888-909-4639. There is a $2.50 processing fee charged by the customer’s bank to process KUBRA payments and a Cleco account number and zip code are needed.
  • Cleco customer service office
    • If visiting afterhours, payment can be dropped using the night deposit box connected to the building.
  • Mail
    • Cleco Power LLC, P.O. Box 660228, Dallas, TX 75266-0228


Follow Cleco on Facebook at @ClecoPower for updates.


Cleco Corporate Holdings LLC is a regional energy holding company that conducts its business operations through its subsidiaries, Cleco Power LLC and Cleco Cajun LLC. Cleco Power is a regulated electric public utility company that owns nine generating assets with a total nameplate capacity of 3,310 MWs and serves approximately 290,000 customers in Louisiana through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco Cajun is an unregulated utility company that owns eight generating assets with a total nameplate capacity of 3,555 MWs, with contracts serving nine Louisiana cooperatives, five wholesale municipal customers and one electric utility. For more information about Cleco, visit us at www.cleco.com


Media Contact:

Jennifer Cahill




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