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Cleco to waive late fees, no service disconnects during computer upgrade

PINEVILLE, La. May 8, 2019 – Cleco has upgraded its computer system to better serve the future needs of its customers.  During this upgrade, the company’s online payment services have been unavailable and, while all customer service representatives are available on the phones and in customer service offices, the company has experienced higher call volume and increased foot traffic at its offices.  As such, some customers might experience an above average wait time. 

To pay a Cleco bill, customers should:

  • Visit a Cleco customer service office.  If visiting afterhours, payment can be dropped using the night deposit box connected to the building.
  • Visit an authorized pay agent.  Locations can be found at cleco.com.
  • Mail to Cleco Power LLC

P.O. Box 660228

Dallas, TX 75266-0228

“We understand some customers are unable to travel to a physical location to pay their bill or prefer to pay their bill using our online services,” said Shirley Turner, vice president of customer experience.  “Cleco will waive late fees incurred on customer accounts between April 29, 2019 and June 17, 2019, and there will be no service disconnects prior to June 17, 2019.  Furthermore, Cleco will never disconnect a customer’s service without notice.

“We apologize for this inconvenience,” continued Turner.  “Our priorities are to provide safe, reliable power and an exemplary level of customer service.  This is the largest technology project in Cleco’s 85-year history, and we are confident this new system will offer an unparalleled customer experience.”

For additional information, visit Cleco’s website at cleco.com and follow the company on Facebook page at www.cleco.com/clecopower

Cleco Corporate Holdings LLC is a regional energy holding company that conducts its business operations through its subsidiaries, Cleco Power LLC and Cleco Cajun LLC. Cleco Power is a regulated electric public utility company that owns nine generating assets with a total nameplate capacity of 3,310 MWs and serves approximately 290,000 customers in Louisiana through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco Cajun is an unregulated utility company that owns eight generating assets with a total nameplate capacity of 3,555 MWs, with contracts serving nine Louisiana cooperatives, five wholesale municipal customers and one electric utility. For more information about Cleco, visit us at www.cleco.com


Media Contact:

Jennifer Cahill



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