Payment Options

Cleco offers the following options to pay your bill.

 

 

Cleco MyAccount

MyCheckFree

Kubra
One-Time Payment

Automatic Bank Draft

Mail

Payment Locations

Walmart/
Kmart Payment Locations

 

Online
Billing and Payment

Online Billing and Payment

         
 
 
 
 
   
 
 
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Fee Free Free $2.50 Free Postage Free Free
Pay by checking account  
Pay by savings account    
Pay by debit card          
Pay by credit card            
Recurring automatic
payment option
         
Schedule payment option          
Banking detail stored for future payments        
Paperless billing          

 

MyAccount Online Billing and Payment

  • Pay online by logging into your MyAccount
  • Receive electronic bills
  • Pay online from a checking or savings account
  • Set up recurring credit card payment
  • Receive and pay bill from secure email    
  • Receive text message and email notifications for bill pay reminders
  • Payments post in one-to-two business days

MyCheckFree Online Billing and Payment

  • Receive electronic bills
  • Pay online from a checking or savings account
  • Email alert when bill is available
  • Payment posts in two business days

One-Time Payment through Kubra

  • Pay online with credit card, debit card or electronic check
  • Pay by telephone at (888) 909-4639
  • $2.50 processing fee
  • Cleco account number and customer zip code required each time used

 

Automatic Bank Draft

  • Receive a bill by U.S. mail showing the amount and when it will be deducted from your bank account
  • Payment posts on the bill's due date
  • To enroll, call Cleco at 1-800-622-6537
  • Click here to view the terms and conditions for automatic bank draft.

Mail

  • Include the bottom portion of your bill
  • Write your Cleco account number on the check
  • Allow 3-5 days for processing
  • Send payments to:
          Cleco Power LLC
          P.O. Box 660228
          Dallas, TX  75266-0228

Payment Locations

  • Pay at an authorized payment center
  • Cleco notified of payments 24/7
  • Click here to view a map of payment locations, including Cleco customer service offices

 

 


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Passwords and Security

Strong passwords are an important defense against online theft. Though it's tempting to keep them simple and easy to remember, thieves rely on this practice to steal identities and wreak havoc on accounts.

To make your password more secure, follow these tips:

  • Do NOT use letters or numbers in sequential order (i.e. 1234 or abcd).
  • When possible, use passwords longer than eight characters.
  • Use a mixture of capital and lowercase letters.
  • Use numbers.
  • Use symbols.
  • Use a different password for each account or website. This way, if the security of one account is compromised, the security of all your accounts are much less likely to be at risk.
  • Avoid using keyboard keys in sequential order (i.e. asdf or jkl;).
  • Do not use your basic personal information or that of a loved one as a part of your password, such as your name, birthday, social security number or address.
  • Do not transmit your passwords to any party via email.
  • Avoid Internet or email games that give out personal information or preferences.
  • If you write down your passwords, store them in a secure place. Do NOT write the account or website with which the password is associated on the same piece of paper.