How is my bill calculated, and what do the specific charges represent?Click “How to read your Cleco bill” for a detailed look at Cleco’s billing statement and explanations for each component of your bill.
Can I set up automatic payments?The best way to do this is through Cleco's Bank Draft Program. Customers who sign up for Bank Draft can have their payment drafted automatically from their bank account by the due date each month. To enroll in Bank Draft, call Cleco customer service at 1-800-622-6537 or visit a customer service office.
Why is my bill higher this month?
Two things can make your bill higher – using more electricity and higher fuel costs.
Weather conditions, like heat in the summer, will cause you to use more kilowatt-hours of electricity to keep your home or business comfortable. Adding new appliances or equipment and an increase in the number of people living in your home also can increase energy use.
Higher fuel costs make your bill higher. Cleco uses natural gas at many of its power plants to generate electricity; therefore, the price of natural gas affects your bill. The Louisiana Public Service Commission allows Cleco to pass on a portion of its fuel costs to customers in the form of a fuel cost adjustment charge. It’s calculated by multiplying the fuel rate and the amount of electricity used. Although you cannot reduce the fuel rate, you can reduce the amount of electricity you use, which could lower your total bill.
What is Cleco's Levelized Billing (Budget Pay) Program?
Cleco created this program to help customers balance their payments. Changes in temperatures and other life events can cause energy bills to fluctuate. Levelized Billing spreads your energy usage over a 12-month period, so you pay approximately the same amount each month. Knowing what to expect each month also helps with other expenses.
The amount you pay on Levelized Billing is based on a 12-month average of your actual energy bills from the previous 12 months.Each month the average is calculated. This average is always rounded to the next whole dollar amount. An adjustment is made to the average bill amount each month to avoid overpayment or underpayment on your account.
You must have a zero account balance and be a customer in good standing to be on Levelized Billing. To enroll in this program, call Cleco customer service at 1-800-622-6537 or visit a customer service office.
If I receive my Cleco bills electronically, how can I view Energy Matters, the customer newsletter?
A link to Energy Matters, which is published quarterly, will be posted on your MyAccount page.
Where can I pay my Cleco bill?
- Cleco customer service offices
- Approved payment centers
- Online by creating a MyAccount
- Online through KUBRA,* Cleco's one-time electronic bill payment service, with a checking/savings account or credit/debit card
- By phone through KUBRA* with a checking/savings account or credit/debit card at 1-888-909-4639
- Postal mail to P.O. Box 660228, Dallas, TX 75266-0228
How do I set up a payment extension?Payment extensions can be requested through MyAccount, automated phone system, call center or customer service offices.
Are there any state or federal agencies that can help me pay my electric utility bill?Yes. The Low-Income Home Energy Assistance Program (LIHEAP) is federally funded program that helps low-income households with home energy bills by providing payment and/or energy crisis assistance based on income guidelines. Each state receives funds from the U.S. Department of Health and Human Services, so programs vary by state. In Louisiana, funds are administered by the Louisiana Housing Corp. (LHC) and distributed by community action agencies throughout the state.
In 2020, the program received supplemental funds due to COVID-19. To apply, customers must contact their local community action agency. A list of Louisiana’s agencies is available at https://www.lhc.la.gov/ and click on COVID-19 Energy Assistance.
KUBRA (One-Time Payment Service)
What is KUBRA?KUBRA is a company Cleco has contracted with to allow customers to pay their bills by checking/savings account or credit/debit card, and available 24 hours a day. KUBRA takes Cleco payments online and by phone. For each payment, KUBRA charges a $2.50 processing fee. However, customers will receive a $2.50 credit on their bill from Cleco until further notice due to the COVID-19 pandemic.
How can I access the KUBRA?
Click here to use the service online or call 1-888-909-4639.
What payment methods can I use with KUBRA?You can make a one-time electronic payment through KUBRA using a checking/savings account or credit/debit card.
Do I need to sign up to use KUBRA?
There is no sign-up or approval required to use KUBRA.
How does Cleco know I made the payment through KUBRA?
Cleco receives confirmation of payments immediately (in real time).
Do I get a confirmation number when I make my payment through KUBRA?
Yes. Please save the number for your records.
What information do I need to use KUBRA?You need your 12-digit Cleco account number (found on the upper right-hand corner of your bill) and your mailing address zip code. If paying by credit/debit card, you also will need the billing zip code for your credit/debit card if different from your mailing address.
What do I do if I need help with my KUBRA transaction?KUBRA customer service is available during regular business hours, Monday through Friday, excluding holidays, for phone transactions at 1-888-909-4639.
How long does it take for my KUBRA payment to be deducted from my bank account?
Your payment will be deducted from your bank account in 24 to 72 hours.
If I incorrectly make a payment on my Cleco bill through KUBRA, how do I get the payment corrected?If the error is discovered before 5 p.m. (ET) on the same day the payment is made, call the KUBRA customer service line at 1-888-909-4639. If the error is discovered after 5 p.m. (ET), speak to a Cleco customer service representative at 1-800-622-6537.
If I have been disconnected for non-pay, should I use KUBRA?Do not use the KUBRA payment option if you have been disconnected for non-pay unless you have prearranged to do so with a Cleco customer service representative.