Is MyAccount secure?Yes. Cleco requires you to set up a user name and password when you enroll. This information is used to help you securely log in to your MyAccount. Remember to always safeguard your username and password.
Who is eligible to set up a MyAccount?Cleco customers with a valid Cleco account can enroll.
What information is needed to set up a MyAccount?
If the email address you plan to use to set up your MyAccount is on file with Cleco (already a part of your account information in Cleco’s customer system), you need that email address and your Cleco account number. You will be asked the following when you set up your MyAccount:
- First Name
- Last Name
- User ID (you create)
- Password (you create)
- Re-Enter Password
- Email (the email address currently in Cleco’s system)
- Re-Enter Email
- Account Number (located on your monthly bill)
How do I set up a MyAccount if Cleco doesn’t have an email address on file for me?You can still set up a MyAccount; however, you will need to use your zip code and the last four digits of your Social Security number. Please note you can only use these two forms of identification if there are no email addresses in Cleco’s system on your account. Click here for step-by-step instructions on how to set up a MyAccount using your zip code and last four digits of your Social Security number.
Who should I contact for help if I’m unable to set up a MyAccount?Please use our Contact Us form to email customer service or direct message us on Facebook at @ClecoPower or call Cleco customer service at 1-800-622-6537.
Where do I find my account number?
You will find your customer account number in the top right corner of your billing statement.
What if I forget my password?If you forget your password, click the "Forgot Password" link in the "Sign In" box on the home page. Follow the directions on the screen. A password reset link and temporary password will be automatically sent to you via email. You will have 24 hours to reset your password.
What if I forget my username?If you forget your username, click the "Forgot Username" link in the "Sign In" box. Follow the directions on the screen. You will be asked to enter your email address. If the email address matches what you entered when you created your MyAccount, your username will be automatically sent to you via email.
What browsers work with MyAccount?MyAccount is supported by the most commonly used versions of Internet Explorer, Firefox, Chrome and Safari.
What if I use a spam blocker?If you use a spam blocking email service, include the Cleco email address "[email protected]" as an acceptable sender. This will enable you to continue to receive notifications and messages.
Can I change my profile information like email address or other personal information after I enroll?Yes. You may edit your profile information at any time by logging into your MyAccount and clicking on Account Details. Options to modify the account are listed on the right side of the screen.
What notifications are available to me?
When you sign up for MyAccount, you will be able to sign up for the following notifications:
- Power outage at your location
- Power outage update
- Power has been restored to your location
- Your Cleco bill is available to view
- Your Cleco bill is due in five days
- Your Cleco bill is past due
Can I choose to just receive certain notifications and not all of them?
Yes. Simply check the box shown by the notification you wish to receive.
What do I do if I want to receive text alerts?
You have two options:
- Once you have a MyAccount created, click "Notifications" located on the left side of the screen. Then select "Add Contact" to include your telephone number of the phone you wish to receive text messages.
- Text "reg" to 25326 (Cleco) and follow the instructions. You will be prompted to add the account number and zip code of the account.
What time of day will I receive these messages?Billing-related messages are sent between 9 a.m. and 7 p.m. Outage-related messages are sent as outages occur.
Can I set up a do not disturb time?Yes. Click the "Edit" button located at the bottom of the notifications (email address and phone number) for which you would like to establish a do not disturb time.
How long does it take for my payment to post using MyAccount?
Payments made prior to 7 p.m. CST Monday through Friday will be processed the next business day.
If I’m already using Cleco's Bank Draft option, do I have to sign up again if I create a MyAccount?
No. Your bank account will continue to be drafted each month as usual.
Will I be able to view past bills through MyAccount?
Yes. Please visit the billing history page in MyAccount.
Can I sign up for MyAccount just to view my bills and keep up with my account but still pay my bill through the mail or in person?Yes.