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Start Service

  • How do I start service?

    Residential:
    Complete Cleco’s Start Service Form online to get electricity turned on at an existing location. Start service orders are completed Monday through Friday (except holidays). However, dates are not guaranteed.

    Cleco will need your name, information to help us identify you such as a Social Security number, driver’s license, the physical (911) address of the home where you are requesting service and the date you want the electricity connected.

    A $25 connect fee is required to start service. Cleco contracts with a third party, ONLINE Utilities Exchange, for a deposit decision based on a customer's credit file. Deposit fees are $100 for homeowners and $150 for renters. However, if a customer falls into a higher risk category, a deposit that is equal to or double the highest bill for a location may be required.

    In addition, a parish permit (if outside city limits) and/or a city permit (if inside city limits) may be needed depending on the requirements of the parish and city. Permit fulfillment is the responsibility of the customer.

    Commercial:
    Complete Cleco’s Start Service Form online to get electricity turned on at an existing location. Start service orders are completed Monday through Friday (except holidays). However, dates are not guaranteed.

    Cleco will need your name, information to help us identify your business such as your Tax ID Number, the physical address of the business where you are requesting service and the date you want the electricity connected.

    A $25 connect fee is required to start service. The minimum deposit fee for commercial customers is $250.

    In addition, a parish permit (if outside city limits) and/or a city permit (if inside city limits) may be needed depending on the requirements of the parish and city. Permit fulfillment is the responsibility of the customer.

  • How much is the deposit?

    For residential customers, Cleco contracts with a third party, *ONLINE Utilities Exchange, for a deposit decision based on a customer's credit file. Deposit fees are $100 for homeowners and $150 for renters. However, if a customer falls into a higher risk category, a deposit that is equal to or double the highest bill for a location may be required.

    For commercial customers, the minimum deposit is $250.

    While held by Cleco, customers' deposits earn five percent interest. The interest is paid to customers once every month in the form of a bill credit.

    *ONLINE Utilities Exchange Consumer Inquiries may be made by calling (800) 286-2487.

  • Do I have to pay the connect fee upfront?

    No. Cleco will bill you the $25 connect fee on your first bill.

  • Why do I need a permit to have my service turned on?

    Cleco is required by law to enforce permit requirements. Whether or not you will need a permit depends on the area in which you live and the particular permit requirements of that city or parish. Permit fulfillment is the responsibility of the customer.

    To find out if you need a parish permit (outside city limits) and/or a city permit (inside city limits), call Cleco customer service at 1-800-622-6537.

Stop Service

  • How do I Stop service?

    Complete Cleco’s Stop Service Form online to get electricity turned off at residence or business. Stop service orders are completed Monday through Friday (except holidays). However, dates are not guaranteed.

    If you are eligible for a deposit refund, the deposit plus the interest you have earned will be applied to your final bill. Any credit remaining will be mailed to your forwarding address. If you are eligible for a deposit refund and it has been more than 30 days since you've been disconnected, and you haven't received your refund, please call Cleco customer service at 1-800-622-6537.

    If you are moving from one location to another within our service area, please use the Transfer Service Form instead.

Transfer Service

  • How do I Transfer Service?

    Complete Cleco’s Transfer Service Form online if you are moving from one location to another within our service area and need to get the electricity service in your name at your new address. Transfer service orders are completed Monday through Friday (except holidays). However, dates are not guaranteed.

    A $25 connection fee is required and will be added to the first bill for your new location. Please note that deposits are no longer transferred to the new location. Customers who transfer service will be billed a new deposit. If you have a deposit on file, it will be applied toward the final bill of the address you are moving from. If there’s a balance, it will be transferred to the new active account. If there’s a credit, it will be transferred to the new active account or a refund check will be issued.

    In addition, a parish permit (if outside city limits) and/or a city permit (if inside city limits) may be needed depending on the requirements of the parish and city. Permit fulfillment is the responsibility of the customer.

  • Why do I need a permit to have my service transferred?

    Cleco is required by law to enforce permit requirements. Whether or not you will need a permit depends on the area in which you live and the particular permit requirements of that city or parish. Permit fulfillment is the responsibility of the customer.

    To find out if you need a parish permit (outside city limits) and/or a city permit (inside city limits), call Cleco customer service at 1-800-622-6537.