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  3. Text Notification FAQs
 

  • How do I sign up for text message notifications?

    Text "REG" from your cell phone to 69378 (Cleco) or create a MyAccount to set up and manage notification preferences.

  • What will I be able to do after I sign up for text message notifications?

    • Request your bill balance and due date
    • Report power outages
    • Receive outage alerts and status updates
    • Receive notification that your bill is available online
    • Receive billing notifications (e.g., your payment is due, your payment is past due)

  • Are any text commands available?

    The following text commands are available:

    • NICK – give your account an easy name to remember
    • OUT – report an outage from your registered cell phone
    • STAT – check the status of a power outage
    • BAL – check the balance and bill due date for an account
    • PAUSE – temporarily pause your notifications
    • RESUME – resume text notifications after they have been paused
    • HELP – receive the available commands and a website address for more information

    Keyword you send to Cleco

    Purpose

    Information you can provide

    Example

    reg

    Register your cell phone for a Cleco utility account.

    Account number: the account number of your Cleco utility account

    ZIP: thezip code of the service location

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    reg accountnumber zipcode nickname

    Example: reg 2345678 71360 home

    Incorrect: reg (2345678) (71360) home
    Incorrect: reg <2345678> <71360> <home>

    nick

    Give your account an easy to remember nickname.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    nick accountnumber nickname

    Example:nick 23456789 123Main
    Example:nick 98765432 TomsHome

    Incorrect:nick thomashom
    Incorrect:nick thomas home
    Incorrect: nick tom'shome

    nick

    Change an existing easy to remember nickname for your account.

    Nickname: your account's current nickname

    New nickname: the new nickname for your account

    Message you send to Cleco:
    nick nickname newnickname

    Example: nick TomsHouse MyHouse

    Incorrect: nick MyHouse

    out

    Report an outage from your registered cell phone.

    None (Cleco already knows the account is registered to your cell phone)

    Message you send to Cleco:
    out

    stat

    Learn if power is on or off at a service location registered to your cell phone.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    stat
    stat accountnumber
    stat nickname

    Example: stat 23456789
    Example: stat TomsHome

    pause

    Temporarily turn off outage text messages to your cell phone for a given account.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    pause
    pause accountnumber
    pause nickname

    Example: pause 23456789
    Example: pause TomsHome

    resume

    Resume text messages to your cell phone after using the pause command for a given account.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    resume
    resume accountnumber
    resume nickname

    Example: resume 23456789
    Example: resume TomsHome

    cancel, unreg, stop

    Deregister your cell phone from the utility account and stop text messages.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    cancel
    cancel accountnumber
    cancel nickname

    Example: cancel 23456789
    Example: cancel TomsHome

    bal

    See the balance, due date, and if applicable, past due amount.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    bal
    bal accountnumber
    bal nickname

    Example: bal 23456789
    Example: bal TomsHome

    help

    Receive a list of eligible text commands for this service.

    None

    Message you send to Cleco:
    help

  • Can I stop receiving text notifications from Cleco (opt out)?

    Yes, you can stop receiving text notification at any time. Text “STOP” to 69378.

    NOTE: This service is provided free of charge from Cleco; however, text messaging and data rates may apply.

  • Do you have a “Do Not Disturb Time Range?”

    Billing-related notifications will be sent between 9 a.m. and 5 p.m. However outage alerts are sent as outages occur. If you would like to set up a do not disturb time range, log into your MyAccount and click on "Notifications." You may set a different do not disturb time range for each phone number or email address.