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Text Notifications

  • How do I sign up for text message notifications?

    Text "REG" from your cell phone to 69378 (Cleco) or create a MyAccount to set up and manage notification preferences.

  • What will I be able to do after I sign up for text message notifications?

    • Request your bill balance and due date
    • Report power outages
    • Receive outage alerts and status updates
    • Receive notification that your bill is available online
    • Receive billing notifications (e.g., your payment is due, your payment is past due)

  • Are any text commands available?

    The following text commands are available:

    • NICK – Give your account an easy name to remember
    • OUT – Report an outage from your registered cell phone
    • STAT – Check the status of a power outage
    • BAL – Check the balance and bill due date for an account
    • HELP – Receive the available commands and a website address for more information and options
    • STOP - Deregister your cell phone from the utility account and stop text messages

    Keyword you send to Cleco

    Purpose

    Information you can provide

    Example

    REG

    Register your cell phone for a Cleco utility account.

    Account number: the account number of your Cleco utility account

    ZIP: thezip code of the service location

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    reg accountnumber zipcode nickname

    Example: reg 2345678 71360 home

    Incorrect: reg (2345678) (71360) home
    Incorrect: reg <2345678> <71360> <home>

    NICK

    Give your account an easy to remember nickname.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    nick accountnumber nickname

    Example:nick 23456789 123Main
    Example:nick 98765432 TomsHome

    Incorrect:nick thomashom
    Incorrect:nick thomas home
    Incorrect: nick tom'shome

    NICK

    Change an existing easy to remember nickname for your account.

    Nickname: your account's current nickname

    New nickname: the new nickname for your account

    Message you send to Cleco:
    nick nickname newnickname

    Example: nick TomsHouse MyHouse

    Incorrect: nick MyHouse

    OUT

    Report an outage from your registered cell phone.

    None (Cleco already knows the account is registered to your cell phone)

    Message you send to Cleco:
    out

    STAT

    Learn if power is on or off at a service location registered to your cell phone.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    stat
    stat accountnumber
    stat nickname

    Example: stat 23456789
    Example: stat TomsHome

    STOP

    Deregister your cell phone from the utility account and stop text messages.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    cancel
    cancel accountnumber
    cancel nickname

    Example: cancel 23456789
    Example: cancel TomsHome

    BAL

    See the balance, due date, and if applicable, past due amount.

    Account number: the account number of your Cleco utility account

    Nickname: the easy name you choose to identify your account

    Message you send to Cleco:
    bal
    bal accountnumber
    bal nickname

    Example: bal 23456789
    Example: bal TomsHome

    HELP

    Receive a list of eligible text commands for this service and receive more options

    None

    Message you send to Cleco:
    help


  • Can I stop receiving text notifications from Cleco (opt out)?

    Yes, you can stop receiving text notification at any time. Text “STOP” to 69378.

    NOTE: This service is provided free of charge from Cleco; however, text messaging and data rates may apply.

  • Do you have a “Do Not Disturb Time Range?”

    Billing-related text notifications will be sent between 8 a.m. and 8 p.m. However outage alerts are sent as outages occur. If you would like to set up a do not disturb time range, log into your MyAccount and click on "Notifications." You may set a different do not disturb time range for each phone number. This does not apply for email notifications. 

  • How do I report an outage through text?

    Once you have registered your phone number to your account, you can report an outage by texting OUT to report an Outage. 

 

Message frequency varies based on the number of customer interactions. Standard text messaging and data rates may apply. See terms of service & privacy policy here.