Cleco completed a Materiality Assessment in 2021 to identify and prioritize Environmental, Social and Governance (ESG) topics that matter most to its stakeholders. This information was used to formulate Cleco’s ESG Framework and implementation strategies.
The stakeholder group consisted of Cleco employees, the president and CEO, board members, customers, both retail and wholesale, electric utility cooperatives, regulators and members of The Sierra Club, a national environmental organization. This diverse group provided their feedback through either a live interview or a written survey.
Message from CEO
All over the world, our stakeholders are expecting a renewed focus on sustainability and the establishment of Environmental, Social and Governance (ESG) goals to help preserve our natural environment, as well as continue to support the present and future generations of the communities we serve.
Events like the COVID-19 pandemic, extreme temperatures and natural disasters such as hurricanes, tornadoes and floods have demonstrated how interconnected the world is on this issue and the need for corporate sustainability.
I’m pleased to report Cleco is amongst the many corporations incorporating sustainability into its operations by establishing a combination of ESG goals. While we’ve always embraced sustainable business practices across the company, we’re accelerating efforts to protect the environment, manage social relationships, govern responsibly and remain accountable for it. (full letter)
ESG Data and Goals
ESG Framework
ESG Excellence
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Customer Satisfaction
Cleco Power ranked fifth among 20 midsize electric utilities in the southern United States for its overall customer satisfaction in the J.D. Power 2020 Electric Utility Residential Customer Satisfaction Study. J.D. Power also ranked Cleco Power among the top three electric utilities nationwide throughout the year for its response to the COVID-19 pandemic.
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Diversity and Inclusion
Cleco’s Chief Human Resources and Diversity Officer, Normanique Preston, among Top 100 Diverse Leaders in Energy
Emergency Storm Response
The Edison Electric Institute (EEI) presented Cleco Power with an Emergency Response Award for its efforts to restore power following Hurricanes Delta and Zeta in October 2020. Emergency Response Awards are given to select EEI member companies in recognition of their recovery and assistance efforts following service disruptions caused by extreme weather or other natural events.
