MyAccount Update

Cleco’s MyAccount feature is experiencing higher-than-usual activity. For this reason, some customers are unable to access the system. We are working to restore this convenient feature as quickly as possible.

Please remember that Cleco's one-time electronic payment service, known as KUBRA, is available for customers to pay their Cleco utility bill by credit card, debit card or debiting your bank account. Pay online at  KUBRA/one-time electronic payment service  or pay by telephone at 888-909-4639. There is a $2.50 processing fee and your Cleco account number and customer zip code is required to process the payment.

Cleco bills can also be paid by:

• Visiting a Cleco customer service office. If visiting afterhours, payment can be dropped using the night deposit box connected to the building.
• Visiting an authorized pay agent. Locations can be found at cleco.com.
• Mailing to Cleco Power LLC, P.O. Box 660228, Dallas, TX 75266-0228

We apologize for any inconvenience and want to remind customers that Cleco will waive late fees incurred on customer accounts between April 29, 2019 and June 17, 2019, and there will be no service disconnects prior to June 17, 2019.

If you have any questions, please call 1-800-622-6537 to speak with a customer service representative.