For Louisiana, hurricane season is June 1 to November 30. However, storms can occur at any time during the year, so Cleco is prepared to respond to power outages year round. Cleco subscribes to multiple weather services to help our customers prepare before a storm hits, and the company uses multiple platforms to communicate with customers during storms, including cleco.com, social media, TV and radio news outlets.
To view current outages and estimated restoration times, go to Cleco's Outage Map. You also can click anywhere on the map located on the right-hand side of this page.
How Cleco Restores Power
- Safety is a priority in everything Cleco does. Once conditions are safe, workers begin to assess damage by land and/or air.
- Next, transmission and distribution lines are inspected and repaired. Transmission lines are critical to power restoration because they carry electricity from power plants to substations that deliver electricity to distribution lines which deliver electricity to homes, businesses, etc.
- Power is restored to critical community services first, such as hospitals, nursing homes, water systems, fire and police departments, etc.
- Power is then restored to the greatest number of customers in the shortest amount of time until power is restored to all customers who can receive power.
Tips on Operating a Portable Generator Safely
Cleco Outage Map
Click anywhere on the outage map below to view current outages and estimated restoration times.
Report an Outage
- Online through MyAccount
- Text OUT to 69378; text REG to register
- Call customer service at 1-800-622-6537
Inside the Storm Center