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Storms can occur at any time during the year.  Cleco subscribes to multiple weather services to prepare and help our customers prepare before a storm hits.  In addition to this page, Cleco's Facebook page @ClecoPower, as well as listen to local media outlets for the latest updates. 

Outage Map

To view current outages and estimated restoration times, go to Cleco's Outage Map and select "menu." You also can click anywhere on the map located on the right-hand side of this page.

Hurricane Ida Stats

  • Hurricane Ida's landfall was officially declared at 11:55 a.m. on Sunday, Aug. 29 at Port Fourchon, La., in the southeast portion of the state. 
  • Ida was a Category 4 Hurricane with sustained winds of 150 mph.
  • The storm affected Cleco customers in Iberia, St. Mary, St. Tammany and Washington parishes.
  • At peak, the system showed 104,432 customers were without power at one time with the majority being in St. Tammany and Washington parishes.  In total, approximately 106,238 customers lost power due to Ida. 
  •  In addition to Cleco employees, the company brought in 2,500 contract resources to assist with storm restoration.  Contract resources came from 19 states, including Louisiana.  The other states were Arkansas, Alabama, Florida, Georgia, Indiana, Iowa, Kentucky, Mississippi, Missouri, North Carolina, Oklahoma, Ohio, South Carolina, Tennessee, Texas, Virginia, West Virginia and Wisconsin. 
  • Resources included damage assessors, distribution line technicians, transmission line technicians, vegetation specialists (tree trimmers), substation specialists, logistical service providers and many more support personnel.

How Cleco Restores Power

  • Safety is a priority in everything Cleco does. Once conditions are safe, workers begin to assess damage by land and/or air.
  • Next, transmission and distribution lines are inspected and repaired. Transmission lines are critical to power restoration because they carry electricity from power plants to substations that deliver electricity to distribution lines which deliver electricity to homes, businesses, etc.
  • Power is restored to critical community services first, such as hospitals, nursing homes, water systems, fire and police departments, etc.
  • Power is then restored to the greatest number of customers in the shortest amount of time until power is restored to all customers who can receive power.

Tips on Operating a Portable Generator Safely

Cleco Outage Map
Click anywhere on the outage map below to view current outages and estimated restoration times.

Image for Outage Map_Storm Center

Report an Outage

  • Online through MyAccount
  • Text OUT to 25326 (Cleco); text REG to register
  • Call customer service at 1-800-622-6537

Inside the Storm Center