What can I do if I'm having trouble paying my bill?
You can request a credit extension agreement which allows you more time to pay if you meet the eligibility requirements. To inquire about an extension, call Cleco customer service at 1-800-622-6537 or visit one of our customer service offices.
If there a way to help others who are having trouble paying their bill?Cleco customers interested in helping those in need can contribute to the Power of Sharing Fund by calling Cleco customer service at 1-800-622-6537 or visit a customer service offices. The fund was created by Cleco to help elderly customers with low or fixed incomes pay their energy bills. The funds from this program are donated by Cleco, employees and customers and distributed by the Louisiana Association of Councils on Aging (COA) across the state. Currently, 16 COAs receive funds from Cleco's Power of Sharing Fund, including Acadia, Allen, Avoyelles, Beauregard, Calcasieu, DeSoto, Evangeline, Grant, Iberia, Red River, Sabine, St. Landry, St. Martin, St. Mary, St. Tammany and Vernon. To find out if you or a loved one qualifies for assistance, contact one of the participating COAs.
How will I know if my service is subject to be disconnected for nonpayment?
If your service is subject to disconnect for nonpayment, you will receive a letter in the mail. This letter is mailed separate from customers’ monthly bill. A disconnect notice will indicate the previous balance that must be paid, and the date it needs to be paid by to avoid a disruption in service.
How do I get my service reconnected if it's disconnected for nonpayment?
If your service is disconnected for nonpayment, you must pay your past due amount before the service can be turned back on. You will be billed a reconnect fee, and you may be billed an additional deposit if the deposit on your account is not sufficient to cover the highest bill. The reconnect fee during regular working hours is $30 and it's $65 after hours (any time after 4:30 p.m.).
Can my service be restored the same day of the disconnect once I pay the past due balance?
- Yes. Your service can be restored the same day you pay your past due balance. See procedures below:
- If payment is made online using MyAccount, you should call customer service at 1-800-622-6537 to report the payment by providing the receipt number. The customer service representative will take the necessary steps to restore your service the same day.
- If the payment is made at an authorized payment center (i.e., Walmart), you should call Cleco customer service at 1-800-622-6537 to report the payment by providing the receipt number. The customer service representative will take the necessary steps to restore your service the same day.
- Payments made at a Cleco customer service office or through KUBRA, online or by phone using the IVR system, are real-time payments and do not need to be called in. Cleco’s computer information system will automatically detect the payment, and service should be restored the same day.