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Non-MyAccount Users

Payment Method
Flat Fee
% of Total Payment
Transaction Limit
Residential  Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo) 		$1.85*
$1.85*
$0.75* 		-
-
3.90%* 		$1,000
$25,000
$25,000
Commercial  Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo) 		-
$1.85*
$0.75* 		2.85%*
-
3.90%* 		$25,000
$25,000
$25,000
Payment Method
Commercial 
Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo)
Residential 
Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo)
Flat Fee
Commercial 
-
$1.85*
$0.75*
Residential 
$1.85*
$1.85*
$0.75*
% of Total Payment
Commercial 
2.85%*
-
3.90%*
Residential 
-
-
3.90%*
Transaction Limit
Commercial 
$25,000
$25,000
$25,000
Residential 
$1,000
$25,000
$25,000

*Applied to one-time and recurring payments

MyAccount Users

Payment Method
Flat Fee
% of Total Payment
Transaction Limit
Residential  Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo) 		$1.85*
-
$0.75* 		-
-
3.90%* 		$1,000
$25,000
$25,000
Commercial  Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo) 		-
-
$0.75* 		2.85%*
-
3.90%* 		$25,000
$25,000
$25,000
Payment Method
Commercial 
Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo)
Residential 
Cards (Credit/Debit - Visa, Mastercard, Discover, Amex)
E-Check (ACH)
Digital (Apple Pay, Google Pay, PayPal, Venmo)
Flat Fee
Commercial 
-
-
$0.75*
Residential 
$1.85*
-
$0.75*
% of Total Payment
Commercial 
2.85%*
-
3.90%*
Residential 
-
-
3.90%*
Transaction Limit
Commercial 
$25,000
$25,000
$25,000
Residential 
$1,000
$25,000
$25,000

*Applied to one-time and recurring payments

Bank Draft

  • Pay automatically from your bank account every month for FREE
  • Receive your monthly bill showing the amount due
  • Payment posts on the bill's due date
  • To enroll, call 1-800-622-6537 (you cannot enroll in Bank Draft through MyAccount)
  • View the Terms of Use for bank draft

One-Time Electronic Payment

  • Pay online through Cleco with a credit card/debit card or checking/savings account
  • Account number and customer zip code required each time used
  • $1.85 processing fee

U.S. Mail

  • Pay with a check or money order in the envelope provided with your billing statement
  • Purchase a postage stamp
  • Write your account number on your check or money order
  • Allow 3-5 days for processing
  • Send payments to:

Cleco Power LLC
P.O. Box 660228
Dallas, TX 75266-0228

Customer Service Office or Authorized Payment Center

  • Pay in-person at a customer service office or authorized payment center for FREE
    • It takes one to two business days for Cleco to receive payments from authorized payment centers. 
    • If a customer's account is delinquent, and a payment is made at an authorized payment center, the customer should call Cleco customer service at 1-800-622-6537 to report the payment.
  • Pay in-person using the kiosk inside a customer service office 
    • Complete account number and service address zip code required
    • Payments accepted with credit card, debit card or check
    • Payments posted to customers’ accounts immediately
    • $2.50 processing fee
  • Click here for directions to a customer service office and authorized payment center