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At Cleco, safety is at the heart of everything we do. We are committed to completing every job without harm by looking out for one another, speaking up, and taking action when necessary. By keeping safety at the center of our decisions, we protect our people, our partners, and the communities we serve.

Cybersecurity
At Cleco, our operations depend on cutting-edge technology and robust network infrastructures. Protecting our digital infrastructure is key to our success and growth. We're always improving our cybersecurity tools and processes to stay ahead of cyber threats. These efforts are part of our broader risk management strategy. 

Some of our cybersecurity tools, methodologies and standards include:

• NERC CIP Standards: Protecting our operational technology. 
• NIST Cybersecurity Framework: Safeguarding both operational and IT systems.
• Sarbanes-Oxley Act (SOX): Ensuring access and security controls for accurate financial reporting.
• Regular Assessments: Both internal and third-party, to identify and prioritize risks. 
• Cybersecurity Incident Response Plans: Ready to tackle any cyber incident. 
• 24/7 Security Operations Center: Managed by a third-party to ensure constant vigilance.

Cleco is the only electric utility company to meet Louisiana’s reliability standards for each of the last 26 years. In 2024, Cleco kept the lights on for customers more than 99.9% of the time.

At Cleco, we are committed to fostering an inclusive and welcoming environment where every individual feels valued and respected. We believe that inclusion drives innovation and success, and we are dedicated to ensuring that everyone, regardless of background or beliefs, has the opportunity to thrive and contribute to our vision.

Cleco has a long history of philanthropic involvement across our 24-parish service territory. As a Louisiana company, Cleco is committed to improving the quality of life in the communities it serves through a robust corporate giving program, by which the company distributes roughly $600,000 annually to nonprofit organizations across its 24-parish service territory. Employees at the company also donate their time and money to nonprofit organizations through the company’s employee giving, volunteerism and matching program.

Cleco offers multiple programs to assist customers with their bills, such as Budget Billing, Payment Plans, Credit Extension Agreements and Unite Us. In addition, Cleco offers customers assistance via resources from state programs such as LIHEAP and TANF. Click here for a full list of Cleco Customer Assistance Programs.