Social

At Cleco, safety is at the heart of everything we do. We work every day to provide a safe and healthy environment for our employees, customers and the communities we serve. Our commitment to safety is reflected in our ongoing training programs, robust policies and procedures and continuous improvement efforts, to name a few. Our efforts to cultivate a strong safety culture were recently realized when the company celebrated a record safety year finishing 2023 with only one recordable injury – the first time in company history. Further, on May 15, 2024, the company celebrated one year without a recordable injury.

Download our ESG glossary for a list of helpful terms and definitions as you review the charts below.  

Cybersecurity
At Cleco, our operations depend on cutting-edge technology and robust network infrastructures. Protecting our digital infrastructure is key to our success and growth. We're always improving our cybersecurity tools and processes to stay ahead of cyber threats. These efforts are part of our broader risk management strategy. 

Some of our cybersecurity tools, methodologies and standards include:

• NERC CIP Standards: Protecting our operational technology. 
• NIST Cybersecurity Framework: Safeguarding both operational and IT systems.
• Sarbanes-Oxley Act (SOX): Ensuring access and security controls for accurate financial reporting.
• Regular Assessments: Both internal and third-party, to identify and prioritize risks. 
• Cybersecurity Incident Response Plans: Ready to tackle any cyber incident. 
• 24/7 Security Operations Center: Managed by a third-party to ensure constant vigilance.

Cleco is the only electric utility company to meet Louisiana’s reliability standards for each of the last 26 years. In 2024, Cleco kept the lights on for customers more than 99.9% of the time.

Download our ESG glossary for a list of helpful terms and definitions as you review the charts below.  

At Cleco, we are committed to fostering an inclusive and welcoming environment where every individual feels valued and respected. We believe that inclusion drives innovation and success, and we are dedicated to ensuring that everyone, regardless of background or beliefs, has the opportunity to thrive and contribute to our vision.

Download our ESG glossary for a list of helpful terms and definitions as you review the charts below.  

Cleco has a long history of philanthropic involvement across our 24-parish service territory. As a Louisiana company, Cleco is committed to improving the quality of life in the communities it serves through a robust corporate giving program, by which the company distributes roughly $600,000 annually to nonprofit organizations across its 24-parish service territory. Employees at the company also donate their time and money to nonprofit organizations through the company’s employee giving, volunteerism and matching program.

Download our ESG glossary for a list of helpful terms and definitions as you review the charts below.  

Cleco offers multiple programs to assist customers with their bills, such as Budget Billing, Payment Plans, Credit Extension Agreements and Unite Us. In addition, Cleco offers customers assistance via resources from state programs such as LIHEAP and TANF. Click here for a full list of Cleco Customer Assistance Programs.

Download our ESG glossary for a list of helpful terms and definitions as you review the charts below.