Cleco MyAccount is an online account management system our customers can access anytime from anywhere to view account information and perform various tasks related to their electric utility service.

The MyAccount system gives customers the power to do more!

• View and compare usage
• Set up a daily usage alert
• View and report an outage directly from the outage map
• Choose from more payment options
• Request a payment extension or installment plan
• Enroll in Budget Billing
• Manage paperless billing options
• Authorize a guest user
• Use automated chatbot

Go to www.cleco.com and click on a MyAccount link (there are multiple access points on the home page of www.cleco.com). Once on the MyAccount landing page, click register and complete the following four steps.

1. Select customer type (residential or non-residential), enter your customer account number, the last four digits of your social security number and your service address zip code
2. Create a username and password
3. Provide contact information (email address and mobile phone number are required)
4. Review and confirm information and agree to the Privacy Policy and Terms & Conditions

Upon a successful submission, the MyAccount system generates an email with an activation link and sends it to the email address provided.

Your customer account number is located at the top right corner of your electric utility bill.

Your service address zip code is located with the service address at the top of your electric utility bill.

Please provide your mobile and landline phone number. However, the landline phone number is optional, so if you don’t have a landline, you can still register for a MyAccount.

No. There’s no cost to create a MyAccount.