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Announcing the new Cleco MyAccount

Cleco's new MyAccount gives you the power to do more!

  • View and compare usage
  • Set up a daily usage alert
  • View and report outages directly from outage map
  • Choose from more payment options
  • Request a payment extension or installment plan
  • Enroll in Budget Billing
  • Manage paperless billing options
  • Authorize a guest user
  • Use automated chatbot

Login to the new MyAccount

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How to register for the new MyAccount if you're an existing MyAccount user

How to register for the new MyAccount if you're a new MyAccount user

FAQs

What is a Cleco MyAccount?

Cleco MyAccount is an online account management system our customers can access anytime from anywhere to view account information and perform various tasks related to their electric utility service.

Why is Cleco upgrading the MyAccount system?

Cleco is upgrading the MyAccount system to provide more self-service options to our customers and improve their online experience. The decision was made based on research and customer feedback. Customers want faster, more streamlined self-service solutions without having to speak to a live representative. Also, the self-service solutions are available 24/7.

Will my bill be higher because of the new MyAccount system?

No. There won’t be any additional costs to the customers as a result of this upgrade.

Will the new MyAccount system replace the current system?

Yes, the new MyAccount system will replace the current system.

What if I already have a MyAccount? Will I have to register again?

No, you should sign into the new system as you normally do. However, after you enter your username, you will be asked to reset your password and agree to the Privacy Policy and Terms & Conditions due to the upgrade. Your username will be migrated to the new system, so you do not need to reset it. Please note this applies to customers who have signed into their MyAccount within the past 12 months. If it has been more than 12 months since you signed into your MyAccount, you will need to register as a new user. See registration steps for new users below.

Follow the steps below to sign in if you’re existing user:

  • Go to www.cleco.com and click on the MyAccount link (there are multiple access points on the home page of www.cleco.com).
  • Once on the MyAccount landing page, provide your username and password and click sign in.
  • A password reset email will be sent to the email address associated with your username.
  • When you receive the email, click on the link that reads “click here” to reset the password for your MyAccount.
  • Enter your new password, confirm it, agree to the Privacy Policy and Terms and Conditions and click submit.
  • You should receive a message that says password successfully changed with a link to sign in.
  • Sign in with your username and new password.

I already have a MyAccount, and my monthly bill is automatically paid through my selected payment method, will I have to re-establish my recurring payments?

Yes. If you already have a MyAccount, and you have a recurring bill payment setup, you will have to re-establish the recurring payment method. All other account information should transfer to the new system.

What are some things customers can do in the new MyAccount system?

The new MyAccount system gives customers the power to do more!

  • View and compare usage
  • Set up a daily usage alert
  • View and report an outage directly from the outage map
  • Choose from more payment options
  • Request a payment extension or installment plan
  • Enroll in Budget Billing
  • Manage paperless billing options
  • Authorize a guest user
  • Use automated chatbot

I’m a Cleco customer, but I don’t have a MyAccount. How do I create a MyAccount?

Go to www.cleco.com and click on a MyAccount link (there are multiple access points on the home page of www.cleco.com). Once on the MyAccount landing page, click register and complete the following four steps.

  1. Select customer type (residential or non-residential), enter your customer account number, the last four digits of your social security number and your service address zip code
  2. Create a username and password
  3. Provide contact information (email address and mobile phone number are required)
  4. Review and confirm information and agree to the Privacy Policy and Terms & Conditions

Upon a successful submission, the MyAccount system generates an email with an activation link and sends it to the email address provided.

Where is my customer account number?

Your customer account number is located at the top right corner of your electric utility bill.

What is my service address zip code?

Your service address zip code is located with the service address at the top of your electric utility bill.

Which contact number should I provide?

Please provide your mobile and landline phone number. However, the landline phone number is optional, so if you don’t have a landline, you can still register for a MyAccount.

Is there a mobile app for the new MyAccount?

A mobile app for the new MyAccount will be available in the future. Cleco will notify customers when the mobile app is ready for download.

Is there a fee to sign up for a MyAccount?

No. There’s no cost to create a MyAccount.