Cleco MyAccount is an online account management system our customers can access anytime from anywhere to view account information and perform various tasks related to their electric utility service.

Cleco is upgrading the MyAccount system to provide more self-service options to our customers and improve their online experience. The decision was made based on research and customer feedback. Customers want faster, more streamlined self-service solutions without having to speak to a live representative. Also, the self-service solutions are available 24/7.

No. There won’t be any additional costs to the customers as a result of this upgrade.

Yes, the new MyAccount system will replace the current system.

No, you should sign into the new system as you normally do. However, after you enter your username, you will be asked to reset your password and agree to the Privacy Policy and Terms & Conditions due to the upgrade. Your username will be migrated to the new system, so you do not need to reset it. Please note this applies to customers who have signed into their MyAccount within the past 12 months. If it has been more than 12 months since you signed into your MyAccount, you will need to register as a new user. See registration steps for new users below.

Follow the steps below to sign in if you’re existing user:

• Go to www.cleco.com and click on the MyAccount link (there are multiple access points on the home page of www.cleco.com).
• Once on the MyAccount landing page, provide your username and password and click sign in.
• A password reset email will be sent to the email address associated with your username.
• When you receive the email, click on the link that reads “click here” to reset the password for your MyAccount.
• Enter your new password, confirm it, agree to the Privacy Policy and Terms and Conditions and click submit.
• You should receive a message that says password successfully changed with a link to sign in.
• Sign in with your username and new password.

Yes. If you already have a MyAccount, and you have a recurring bill payment setup, you will have to re-establish the recurring payment method. All other account information should transfer to the new system.

The new MyAccount system gives customers the power to do more!

• View and compare usage
• Set up a daily usage alert
• View and report an outage directly from the outage map
• Choose from more payment options
• Request a payment extension or installment plan
• Enroll in Budget Billing
• Manage paperless billing options
• Authorize a guest user
• Use automated chatbot

Go to www.cleco.com and click on a MyAccount link (there are multiple access points on the home page of www.cleco.com). Once on the MyAccount landing page, click register and complete the following four steps.

1. Select customer type (residential or non-residential), enter your customer account number, the last four digits of your social security number and your service address zip code
2. Create a username and password
3. Provide contact information (email address and mobile phone number are required)
4. Review and confirm information and agree to the Privacy Policy and Terms & Conditions

Upon a successful submission, the MyAccount system generates an email with an activation link and sends it to the email address provided.

Your customer account number is located at the top right corner of your electric utility bill.

Your service address zip code is located with the service address at the top of your electric utility bill.

Please provide your mobile and landline phone number. However, the landline phone number is optional, so if you don’t have a landline, you can still register for a MyAccount.

A mobile app for the new MyAccount will be available in the future. Cleco will notify customers when the mobile app is ready for download.

No. There’s no cost to create a MyAccount.