Billing & Payments FAQs

How is my bill calculated, and what do the specific charges represent?

Click “How to read your Cleco bill” for a detailed look at Cleco’s billing statement and explanations for each component of your bill.

Can I set up automatic payments?

The best way to do this is through Cleco's Bank Draft Program. Customers who sign up for Bank Draft can have their payment drafted automatically from their bank account by the due date each month. To enroll in Bank Draft, call Cleco customer service at 1-800-622-6537 or visit a customer service office.

Why is my bill higher this month?

Two things can make your bill higher – using more electricity and higher fuel costs.

Weather conditions, like heat in the summer, will cause you to use more kilowatt-hours of electricity to keep your home or business comfortable. Adding new appliances or equipment and an increase in the number of people living in your home also can increase energy use.

Higher fuel costs make your bill higher. Cleco uses natural gas at many of its power plants to generate electricity; therefore, the price of natural gas affects your bill. The Louisiana Public Service Commission allows Cleco to pass on a portion of its fuel costs to customers in the form of a fuel cost adjustment charge. It’s calculated by multiplying the fuel rate and the amount of electricity used. Although you cannot reduce the fuel rate, you can reduce the amount of electricity you use, which could lower your total bill.

What is Cleco's Levelized Billing (Budget Pay) Program?

Cleco created this program to help customers balance their payments. Changes in temperatures and other life events can cause energy bills to fluctuate. Levelized Billing spreads your energy usage over a 12-month period, so you pay approximately the same amount each month. Knowing what to expect each month also helps with other expenses.

The amount you pay on Levelized Billing is based on a 12-month average of your actual energy bills from the previous 12 months.Each month the average is calculated. This average is always rounded to the next whole dollar amount. An adjustment is made to the average bill amount each month to avoid overpayment or underpayment on your account.

You must have a zero account balance and be a customer in good standing to be on Levelized Billing. To enroll in this program, call Cleco customer service at 1-800-622-6537 or visit a customer service office.

If I receive my Cleco bills electronically, how can I view Energy Matters, the customer newsletter?

A link to Energy Matters, which is published quarterly, will be posted on your MyAccount page.

Where can I pay my Cleco bill?

Cleco customer service offices
Approved payment centers
Online by creating a MyAccount
Online through KUBRA,* Cleco's one-time electronic bill payment service, with a checking/savings account or credit/debit card
By phone through KUBRA* with a checking/savings account or credit/debit card at 1-888-909-4639
Postal mail to P.O. Box 660228, Dallas, TX 75266-0228

*KUBRA charges a $2.50 processing fee, but customers will receive a $2.50 credit on their bill from Cleco until further notice due to the COVID-19 pandemic.

Where are your customer service offices located & what are the hours?

Cleco has 13 customer service offices. There location and hours of operation are listed below:

Pineville Customer Service Office
936 Main Street, Pineville, La. 71360
7:30 a.m. to 3:30 p.m., Monday-Friday
Bunkie Customer Service Office
401 Walnut Street
Bunkie, La. 71322
10:00 a.m. to 2:00 p.m., Monday-Friday
Covington Customer Service Office
832 E. Boston, Suite 17
Covington, La. 70433
7:30 a.m. to 3:30 p.m., Monday-Friday
Crowley Customer Service Office
2105 N. Parkerson Ave.
Crowley, La. 70526
10 a.m. to 2 p.m., Monday-Friday
DeRidder Customer Service Office

812 W. 1st Street
DeRidder, La. 70634
10 a.m. to 2 p.m., Monday-Friday
Eunice Customer Service Office
151 N. 4th Street
Eunice, La. 70535
7:30 a.m. to 3:30 p.m., Monday-Friday
Franklin Customer Service Office
1821 Main Street
Franklin, La. 70538
7:30 a.m. to 3:30 p.m., Monday-Friday
Mandeville Customer Service Office
2900 E. Causeway Approach
Mandeville, La. 70448
7:30 a.m. to 3:30 p.m., Monday-Friday
Mansfield Customer Service Office
900 Washington Ave.
Mansfield, La. 71052
10 a.m. to 2 p.m., Monday-Friday
New Iberia Customer Service Office
1015 Progress Street
New Iberia, La. 70560
7:30 a.m. to 3:30 p.m., Monday-Friday
Opelousas Customer Service Office
1511 Commerce Blvd., Suite 8
Opelousas, La. 70570
7:30 a.m. to 3:30 p.m., Monday-Friday
Slidell Customer Service Office
154 Florida Ave.
Slidell, La. 70458
7:30 a.m. to 3:30 p.m., Monday-Friday
Ville Platte Customer Service Office
515 W. Lincoln Ave.
Ville Platte, La. 70686
7:30 a.m. to 3:30 p.m., Monday-Friday

How do I set up a payment extension?

Payment extensions can be requested through MyAccount, automated phone system, call center or customer service offices.

Are there any state or federal agencies that can help me pay my electric utility bill?

Yes. The Low-Income Home Energy Assistance Program (LIHEAP) is federally funded program that helps low-income households with home energy bills by providing payment and/or energy crisis assistance based on income guidelines. Each state receives funds from the U.S. Department of Health and Human Services, so programs vary by state. In Louisiana, funds are administered by the Louisiana Housing Corp. (LHC) and distributed by community action agencies throughout the state.

In 2020, the program received supplemental funds due to COVID-19. To apply, customers must contact their local community action agency. A list of Louisiana’s agencies is available at https://www.lhc.la.gov/ and click on COVID-19 Energy Assistance.