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Deposit Information

There is a $25 connection fee to turn on service. Basic residential deposit fees are $100 for homeowners and $150 for renters. However, if a customer falls into a higher risk category*, a deposit that is equal to or double the highest bill for a location may be required.

The minimum deposit fee for business customers is $250.

While held by Cleco, customers' deposits earn five percent interest. The interest is paid to customers once each year in the form of a bill credit.

*Cleco contracts with a third party, ONLINE Utilities Exchange, of Winterville, NC, to provide customer identity verification and to render a deposit decision based on a customer's credit file. ONLINE Utilities Exchange Consumer Inquiries may be made by calling (800) 286-2487.