General Service FAQ

Frequently asked questions related to your electric service

MyAccount FAQ

Frequently asked questions related to using MyAccount Is MyAccount secure? Who is eligible to set up a MyAccount? What information is needed to set up a MyAccount? ...

Power Outage FAQ

Frequently asked questions related to power outages

Outage Map FAQ

Frequently asked questions related to the outage map

Billing FAQ

Frequently asked questions related to billing

Energy Emergency Deferred Billing Program FAQ

Learn about Cleco's Energy Emergency Deferred Billing Program, which allows eligible Cleco customers to defer an excess portion of their electric bill spread over a period of up to 12 months,...

Text Notification Help

Text message notifications will allow you to receive billing and outage notifications. Use this page to assist with registration, eligible commands, and shortcut examples.