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Some Cleco customer service offices to close due to Hurricane Ida

Customer Service Office_Websitenews
Aug 28, 2021

PINEVILLE, La. – Aug. 28, 2021 – Some of Cleco’s customer service offices will be closed Monday, Aug. 30, as part of the company’s storm preparations for Hurricane Ida.  Cleco has 13 customer service offices across the state. 

The Crowley, Franklin, New Iberia, Covington, Mandeville and Slidell offices will be closed Monday.  The other offices will remain open at this time, as they are not in the projected storm path.

Customers can use the following self-service payment options to pay their bill:

  • Night Deposit/Drop Box: The night deposit/drop box at each customer service office will not be closed. 
  • MyAccount: Cleco’s online account management and bill payment system at
  • KUBRA: Cleco's one-time electronic bill payment service, which allows customers to pay from a checking/savings account or with a credit/debit card online at or by calling Cleco’s customer service number at 1-800-622-6537 or KUBRA at 1-888-909-4639. 
  • Mail: Cleco’s postal option. Customers can pay by postal mail using P.O. Box 660228, Dallas, TX 75266-0228