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Cleco MyAccount back online, higher-than-normal activity

May 18, 2019

PINEVILLE, La. – Cleco has upgraded its computer system to better serve the future needs of its customers. During the upgrade, one of Cleco’s two online payment features, MyAccount, has been temporarily unavailable. While the feature is now available to customers, it is experiencing higher-than-normal activity. For this reason, some customers are unable to access the system. The company is working to restore full customer access of the system as quickly as possible. 

“We remind customers who would like to pay their bill online that Cleco’s one-time electronic payment service, KUBRA, is available for customers to pay their Cleco utility bill by credit card, debit card or debiting their bank account,” said Shirley Turner, Cleco vice president of customer experience. “To pay by phone, customers can call 1-888-909-4639, or pay online by visiting Payment Options. There is a $2.50 processing fee and your Cleco account number and customer zip code are required to process the payment.”

Cleco bills can also be paid by:

  • Visiting a Cleco customer service office. If visiting afterhours, payment can be dropped using the night deposit box connected to the building.

  • Visiting an authorized pay agent. Locations can be found here.

  • Mailing to Cleco Power LLC
    P.O. Box 660228
    Dallas, TX 75266-0228

“We apologize for any inconvenience and want to remind customers that Cleco will waive late fees incurred on customer accounts between April 29, 2019 and June 17, 2019, and there will be no service disconnects prior to June 17, 2019,” said Turner.

Customers can contact Cleco customer service representatives at 1-800-622-6537, and follow the company on Facebook at @ClecoPower for updates.